💳 Payment Issues

# Payment Issues Help

Having trouble with payments or withdrawals? We're here to help!

## Common Payment Issues

### 1. Withdrawal Not Received

**Typical Causes:**
- Processing still in progress (can take 24-48 hours)
- Incorrect payment details
- Account verification required
- Payment method issue

**Solutions:**
- Check withdrawal status in your account
- Verify payment details are correct
- Complete any required verification
- Contact support if 48+ hours have passed

### 2. Payment Method Not Working

**Typical Causes:**
- Payment method not supported in your country
- Minimum withdrawal not met
- Account restrictions

**Solutions:**
- Try alternative payment method
- Check minimum withdrawal requirements
- Contact support for account review

### 3. Withdrawal Rejected

**Common Reasons:**
- Incorrect payment information
- Account verification needed
- Suspicious activity detected
- Terms of Service violation

**What to Do:**
- Check your email for rejection reason
- Correct any issues mentioned
- Complete verification if requested
- Contact support for clarification

### 4. Missing Credits from Completed Offer

**Steps to Resolve:**
1. Wait 24-48 hours for crediting
2. Check offer completion requirements
3. Clear browser cookies
4. Contact support with:
- Offer name and date completed
- Screenshots of completion
- Device/browser used

## Payment Method Specific Issues

### PayPal
- Ensure PayPal email matches account email
- PayPal account must be verified
- Check PayPal for any holds or restrictions

### Cryptocurrency
- Verify wallet address is correct
- Ensure you're using the correct network
- Check wallet for incoming transactions

### Gift Cards
- Gift cards are sent via email
- Check spam/junk folder
- Allow 24-48 hours for delivery

## Getting Help

### Before Contacting Support:
- Check your transaction history
- Verify all payment details
- Screenshot any error messages
- Note the date/time of issue

### Contact Support:
- **Email:** payments@cashbite.app
- **Live Chat:** Click chat icon
- **Response Time:** 2-24 hours

### Information to Provide:
- Username and email
- Payment method used
- Transaction ID (if available)
- Description of issue
- Screenshots

## Prevention Tips

✅ **Double-check payment details** before withdrawing
✅ **Complete account verification** early
✅ **Keep records** of transactions
✅ **Use supported payment methods**
✅ **Meet minimum withdrawal amounts**
✅ **Follow Terms of Service**

## Payment Processing Times

- **PayPal:** 24-48 hours
- **Cryptocurrency:** 24-72 hours (automatic)
- **Gift Cards:** 24-48 hours (email delivery)

*Processing times may be longer during weekends/holidays*

## Urgent Payment Issues?

For urgent payment matters, contact:
**Email:** urgent@cashbite.app
**Subject:** URGENT - Payment Issue

Include your username and transaction details.